Corona outbreak FAQ

At H2otel we are very aware of the situation created by the coronavirus outbreak. This page contains information for current and future guests. Do you have any questions after reading this page? Then do not hesitate to contact us. We are ready to answer all your questions.

What precautions have we taken against the coronavirus?

The health of our employees and guests is our top priority. Therefore we have taken various measures. For example, we have adjusted our hygiene regulations and we are extra alert to the health of our employees and guests. This also means that we no longer shake hands at reception or other times. We also encourage guests and our employees to follow the RIVM guidelines (National Institute for Public Health & Environment). Furthermore, we have tightened up our cleaning protocol. Our restaurant is currently closed and we serve breakfast in the room or in a take-away bag.

What does this mean for your stay in H2otel?

Rotterdam has plenty to offer still! Rent a bike and admire the city and its architecture! Many butchers, bakeries, and local food traders remain open and many have set up local produce outside their shop! Take a walk with our virtual guide through the city and enjoy some of Rotterdam's favourite culinary options. Why not order a takeaway from one of our favourites right to your door with a film in the evening.

Is breakfast and dinner still served?

All restaurants and cafes in the Netherlands are currently closed. This also concerns our own restaurant. However, our restaurant offers a takeaway service for breakfast and dinner. Breakfast is offered in a take-away bag and can also be taken back to your room. We also have a takeaway menu for dinner. You can place your order and collect it at the restaurant with cutlery provided. It is therefore not allowed to have breakfast, dinner or drinks in our restaurant.

How can I cancel my stay?

If you have booked a flexible rate, you can cancel your trip up to 1 day before the day of arrival (local time). Please contact the provider with whom you booked. Did you book directly with our hotel? Please contact us directly via or telephone number +31 (0)10 444 56 90.

For non-refundable rates, you will not get your money back if you cancel. In certain cases, you can change your reservation or receive a voucher. Please contact our reservations department by email: We also recommend that you contact your travel insurance if you want to know whether they will reimburse this.

Is contamination known among our employees or guests?

There have been no cases of contamination with any of our employees or guests. We remain highly alert to the health of our employees and guests. We continue to closely follow any developments, measures and regulations regarding the coronavirus and we are committed to informing our employees and guests as well as possible.

What measures have been taken by the Dutch government?

The government provides daily updates on the measures it is taking to combat the spread of the virus. We follow the website of the RIVM (National Institute for Public Health & Environment) to stay informed:

Questions? Want to know more?

Personal service and attention to every individual. A condition for your business stay. Can we help you on your way?